Care for your plant

The plant has a limited lifespan. En milieu stérile, elle peut tenir dans de bonnes conditions entre 1 et 3 ans. All our plants are guaranteed for 2 years under the conditions specified in our guarantees (pruning not included).

If your plant is under warranty, there will be no charge for a replacement plant of the same variety. However, if you wish to exchange it for another variety, we will apply the value of the latter (excluding the dome).

Finally, in the event of loss of the gyroscope provided with your initial purchase, its value will be included in the total amount.

Below is the detailed procedure to follow when returning your plant for replacement or pruning:

1. Submit your request via your personal account in XXX: Select the plant of your choice, confirm your selection, and make the payment (if outside the warranty conditions).
2. Nous vous enverrons un colis préaffranchi (service gratuit), où vous pourrez y insérer votre gyroscope avec en son centre votre dôme en verre saphir.
3. Before sending it, take a photo of these two items to confirm their condition at the time of dispatch. You can send us these images by email/in chat in your personal space/in a request in your personal space.
4. You can then drop off the parcel at the DHL office of your choice.
5. À sa réception, nos experts effectueront le remplacement de votre plante et, une fois terminé, nous vous la renverrons avec le gyroscope et son certificat phytosanitaire.

You can also track the progress of your request at any time under XXX.