Care for your plant

Our services

Specific care

Une plante est une matière vivante. Tout comme l’humain, elle naî t, grandit et meurt. Afin de pouvoir en prendre soin durant sa vie, vous recevrez un manuel d’entretien en format papier livré avec la montre. It will also be available in your personal online account.

You may also find detailed care information for each plant on their respective pages.

Pruning your plant

We offer a tailored pruning service for your plant throughout its life. If you would like to take advantage of it, please contact us, we will be delighted to discuss it with you.

Replacing your plant

The plant has a limited lifespan. En milieu stérile, elle peut tenir dans de bonnes conditions entre 1 et 3 ans. All our plants are guaranteed for 2 years under the conditions specified in our guarantees (pruning not included).

If your plant is under warranty, there will be no charge for a replacement plant of the same variety. However, if you wish to exchange it for another variety, we will apply the value of the latter (excluding the dome).

Finally, in the event of loss of the gyroscope provided with your initial purchase, its value will be included in the total amount.

Below is the detailed procedure to follow when returning your plant for replacement or pruning:

  1. Submit your request via your personal account in XXX: Select the plant of your choice, confirm your selection, and make the payment (if outside the warranty conditions).
  2. Nous vous enverrons un colis préaffranchi (service gratuit), où vous pourrez y insérer votre gyroscope avec en son centre votre dôme en verre saphir.
  3. Before sending it, take a photo of these two items to confirm their condition at the time of dispatch. You can send us these images by email/in chat in your personal space/in a request in your personal space.
  4. You can then drop off the parcel at the DHL office of your choice.
  5. À sa réception, nos experts effectueront le remplacement de votre plante et, une fois terminé, nous vous la renverrons avec le gyroscope et son certificat phytosanitaire.

You can also track the progress of your request at any time under XXX.

Specific care

Specific care

Plants are living things. Like humans, it is born, grows, and eventually dies. To help you care for your plant throughout its life, a comprehensive care manual will be provided with the watch upon delivery.

You may also find detailed care information for each plant on their respective pages.
Discover

Pruning your plant

Pruning your plant

We offer a tailored pruning service for your plant throughout its life. If you would like to take advantage of it, please contact us, we will be delighted to discuss it with you.
Discover

Replacing your plant

Replacing your plant

The plant has a limited lifespan. In a sterile environment and in good condition, it can be stored for between 1 and 3 years. All our plants are guaranteed for 2 years under the conditions specified in our guarantees (pruning not included).

If your plant is under warranty, there will be no charge for a replacement plant of the same variety. However, if you wish to exchange it for another variety, we will apply the value of the latter (excluding the dome).

Finally, in the event of loss of the gyroscope supplied with your first purchase, its value of CHF XXX. - will be included in the total.

Below is the detailed procedure to follow when returning your plant for replacement or pruning:

1) Submit your request via your personal account under XXX. Select the plant of your choice, confirm, and proceed with payment (if not covered under warranty).
2) We will send you a pre-paid parcel (free of charge) in which to place your gyroscope with the sapphire dome securely inside.
3) Before sending, please take a photo of both components to confirm their condition at the time of dispatch. You may send them to us by email/in chat in your personal space/ in request in your personal space.
4) Drop off the parcel at the DHL office of your choice.
5) Upon receipt, our experts will replace your plant. Once the process is complete, we will return it to you along with the gyroscope and its phytosanitary certificate.

You can also track the progress of your request at any time under XXX.
Discover

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