We have compiled here the answers to the most frequently asked questions to provide you with a smooth and enjoyable experience. If you cannot find the answer to your question, please do not hesitate to contact us, we will be delighted to assist you.
Florence Markert watches are not available in boutiques, owing to the logistical requirements associated with the living plants they contain.
They are available exclusively on our website, by private appointment in Geneva, or abroad as part of a personalised service.
To discover the different finishes available for our ChronoFlora and HoraViva models, we would be delighted to arrange a private presentation by appointment anywhere in Switzerland. Internationally, this exclusive service is also offered as part of a personalised experience.
Regarding your timepiece specifically, we offer you a detailed 3D visualisation. It will be sent to you for approval prior to the payment of the initial deposit and the commencement of production.
Yes, all our watches are certified Swiss Made.
Yes, all our watches are certified COSC.
Plants generally live between six months and three years. More information can be found in the ” Lifespan ” section for each plant.
Each plant grows in a completely sterile environment, the outcome of several years of dedicated research and development.
Opening the dome yourself would irreparably affect the plants’ balance. For this reason, we offer a dedicated service: all dry leaves are removed by our specialists in our sterile laboratories. Please do not hesitate to contact us by email or telephone to arrange this service.
To replace your plant, simply return your dome with the gyroscope provided. In accordance with your preference, we will install either the same variety or another from our curated range.
Detailed instructions are available [here].
The gel is a specially formulated material that adheres to the base of the dome and supports the growth of your plant’s roots.
In the event of a violent impact, these may exceptionally become detached. Prolonged exposure to temperatures above 45°C may also cause the gel to liquefy slightly, which could have the same effect.
Should this happen, please feel free to contact us and share a photograph. We will provide you with detailed instructions on the next steps.
Your watch comes with door-to-door delivery, fully included in the purchase price.
Door-to-door delivery of your plant is fully included, both with the purchase of your watch and for any subsequent plant orders.
In addition, during the two-year warranty, all shipping costs related to a replacement are covered by us.
Florence Markert has developed a system for shipping living organisms at a controlled temperature and in a permanently horizontal position.
In the unlikely event that your plant arrives damaged, we will replace it at our expense as promptly as possible.
Once your watch has been finalised according to your wishes and the plant is firmly rooted in the gel, we engage a courier specialising in the transport of living organisms.
The delivery arrangements are then agreed with you to ensure a smooth reception, perfectly suited to your availability.
Each watch we create is a unique piece, crafted according to your preferences by our artisans. Due to its entirely personalised nature, it cannot be exchanged or returned.
Before production begins, we will provide you with an accurate 3D visualisation of your design. This allows you to make any necessary adjustments so that your watch perfectly reflects your expectations. Our team is at your disposal to refine every detail.
All the necessary information can be found in the user manual provided with your watch, as well as in your personal online account.
A full winding requires XXX turns of the crown.
A comprehensive user manual, covering both the watch and the plant, is provided with your watch delivery.
If you no longer have it in your possession, you can also find it at any time in your personal space, under the heading ‘User Manual’.
Yes, your watch is water-resistant to a depth of XXXX metres.
Yes, in order to preserve it for as long as possible and maintain its precision, regular servicing is strongly recommended.
For any repair or service requests, a dedicated section is available in your personal account.
You can submit a description of the issue along with photographs, and we will promptly guide you through the next steps.
The repair time for your watch generally varies between 1 and 3 months. However, the replacement of custom-made parts may require a longer period.
Upon receipt of your watch and following inspection, we will provide you with a detailed quote for the cost of the service.
